Internet Protocol Television (IPTV)
Thank you for choosing IPTV Seattle® to provide your television programming!
We are happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us between 6:00 a.m. and 5:00 p.m. Pacific time, any day of the year:
Mail: IPTV Seattle
PO Box 69
Olympia, WA 98501
For purposes of this IPTV Customer Agreement (the “Agreement”) and any customer agreement(s)
applicable to any promotion(s) or plan(s) under which you are receiving services and/or equipment from
IPTV Seattle (each, a “Promotion Agreement”): (i) “you” and “your” refer to you, the IPTV Seattle subscriber; and (ii)
“IPTV Seattle”, “IPTV Seattle Network,” “we,” “us” or “our” refer to IPTV Seattle L.L.C. or, where applicable under
the particular circumstances, third-party billing agents.
Qualifying Card Authorization
By agreeing to these terms and conditions, you authorize IPTV Seattle to charge and/or place a hold with
respect to all amounts, including, without limitation, programming charges, taxes and fees, or any
portion thereof, that you owe at any time and from time to time under this Agreement (collectively, the
“Authorized Amounts”) to the credit card or debit/check card that you initially provided to IPTV Seattle (the
“Qualifying Card”) until such Authorized Amounts are paid in full. You agree that the issuer of the
Qualifying Card may accept this Agreement as your authorization and may pay the Authorized Amounts
without IPTV Seattle’s submitting a signed receipt.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS
FORTH THE TERMS AND CONDITIONS UNDER WHICH IPTV Seattle WILL PROVIDE ITS IPTV
SERVICES AND ASSOCIATED EQUIPMENT (IF APPLICABLE) TO YOU. THIS AGREEMENT IS
EFFECTIVE UNTIL WE CHANGE OR REPLACE IT.
IF YOU ARE A NEW IPTV Seattle IPTV CUSTOMER, YOUR ACTIVATION OF A IPTV Seattle IPTV ACCOUNT
AND RECEIPT OF IPTV Seattle IPTV SERVICES OR ASSOCIATED EQUIPMENT SHALL CONSTITUTE
YOUR ACCEPTANCE OF THIS AGREEMENT.
IF YOU ARE AN EXISTING IPTV Seattle IPTV CUSTOMER, YOUR CONTINUED RECEIPT OF IPTV Seattle
IPTV SERVICES OR EQUIPMENT FOLLOWING A CHANGE TO OR REPLACEMENT OF THIS
AGREEMENT CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED
AGREEMENT. IF YOU ARE AN EXISTING IPTV Seattle IPTV CUSTOMER AND DO NOT WISH TO
ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US
IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS
VERSION OF THIS AGREEMENT.
1. THE IPTV Seattle IPTV SERVICE
A. IPTV Seattle IPTV Services Defined. “Services” shall mean all video, audio, data, interactive and other
programming services and all other services delivered via IPTV that are currently available from IPTV Seattle
under the IPTV Seattle or IPTV Seattle WorldTM brand name (whether subscription, pay-per-view or otherwise), and
that we may provide to customers in the future, including without limitation any and all software, features
and/or functionality related to and/or made available through the video, audio, data, interactive and other
programming services and/or the IPTV Equipment.
B. Minimum Programming Levels. IPTV Seattle reserves the right to require and/or change minimum
programming requirements at any time. For example, and without limitation, IPTV Seattle may require a
minimum commitment term and IPTV Seattle may require you to subscribe to certain programming packages in
order to receive additional Services.
C. Programming Restrictions. Certain Services, including without limitation, some subscription
Services, sporting events and broadcast network Services, may be blacked out in your viewing area; if
you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action.
Without limitation to the restrictions set forth in Section 1.E. below, if the location at which you are
receiving Services is a wagering location, you are not eligible to receive certain channels. You must be at
least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any
applicable Promotion Agreement(s), you may, subject to all terms and conditions of this Agreement,
change your programming selection by notifying us.
E. Private Home Viewing Only. IPTV Seattle provides Services to you solely for viewing, use and
enjoyment in your private home. You agree that no Services provided to you will be used or viewed in
areas open to the public, commercial establishments or other residential locations. Services may not be
rebroadcast or performed, and admission may not be charged for listening to, using or viewing any
Services. If your Services are used or viewed in an area open to the public, a commercial establishment
or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable
rate for such Services, regardless of whether we have the right to distribute such Services in such other
F. Simultaneous Streaming (Family View). For additional fees, you may be able to
simultaneously stream to more than one IPTV receiver or other broadband-connected device using your
account username and password (“Concurrent Usage”). Concurrent Usage is strictly limited to members
of your household and IPTV receivers or other broadband-connected devices used by members of your
household. In no event may you share your account username and password with anyone other than
members of your household or otherwise permit anyone other than members of your household to stream
to an IPTV receiver or other broadband-connected device using your account username and password.
You are solely responsible for ensuring compliance with the terms set forth in this Section 1.F. In the
event that IPTV Seattle believes that you have violated any of the terms set forth in this Section 1.F., then IPTV Seattle
may, without limitation to any other rights or remedies available to IPTV Seattle at law, in equity, under this
Agreement or otherwise (all of which are hereby expressly reserved), immediately and without notice
suspend or disconnect your Services in whole or in part, including without limitation, all features and/or
functionality that allow for Concurrent Usage. IPTV Seattle may, at any time and from time to time, limit the
total number of IPTV receivers or other broadband-connected devices to which you may simultaneously
G. Changes in Services Offered. We may add, delete, rearrange, alter, interrupt, change and/or
eliminate any and all programming, programming packages and/or other Services that we offer, as well as
the prices and fees related to such programming, programming packages and/or other Services that we
offer, at any time and from time to time, including without limitation during any term commitment period
to which you have agreed. In the event that we add, delete, rearrange, alter, interrupt change and/or
eliminate any programming, programming packages and/or other Services that we offer, we have no
obligation to replace or supplement such programming, programming packages and/or other Services that
we offer. You are not entitled to any refund or refund because we add, delete, rearrange, alter, interrupt,
change and/or eliminate any programming, programming packages and/or other Services that we offer.
You expressly acknowledge and agree that additions, deletions, rearrangements, alterations, interruptions,
changes and/or eliminations to any programming, programming packages and/or other Services that we
offer that arise in connection with the termination or suspension of IPTV Seattle’s access to all or any portion of
any programming, programming packages and/or other Services that we offer is not a discretionary act by
H. Promotional Offers and Items. If a third party, such as an independent IPTV Seattle retailer, equipment
provider (including without limitation Roku, Inc.), integrator or private cable operator, offered you a
promotional offer or item in connection with your subscription to the Services, such third party is wholly
responsible for fulfilling such promotional offer or providing such promotional item, and IPTV Seattle is not in
any way responsible for such fulfillment.
2. BILLING POLICIES; PAYMENTS FOR SERVICES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other
charges, if any, that are now or may in the future be assessed in connection with any Services you receive
from us, and any other charges due and owing to us. State and local taxes or reimbursement charges for
gross earnings taxes imposed on satellite providers for transmission of programming in some states may
apply. We will bill you monthly in advance for your Services.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments,
credits, purchases and other charges to your account. Billing for new accounts will begin prior to the
commencement of your actual use of Service. All payments must be remitted by credit card. Partial
payments will be applied first to the oldest outstanding bill. You must make your payment regardless of
whether you receive a bill. IPTV Seattle does not extend credit to our customers, and any late payment fee is not
interest, a credit service charge or a finance charge. Certain fees and charges may apply in certain
circumstances to your payment for the Services.
C. Fees. You agree to pay any and all amounts due for your Services and any other amounts due
under this Agreement or any applicable Promotion Agreement. IPTV Seattle may change fees, increase or
decrease fees, or impose additional fees at any time and from time to time upon notice to you. Discounts
on certain monthly fees may be available from time to time if you subscribe to certain programming
packages and/or use certain IPTV Equipment (as defined in Section 4.A., below). Additional fees may
apply (to IPTV Seattle and/or to third party equipment providers) for non-standard installations or if you upgrade
your IPTV Equipment after installation.
D. Restarting your Services. If you do not make timely payment for your Services, we may
disconnect your Services, and in such event we will be wholly relieved from any and all of our duties and
obligations under this Agreement. If your Services are disconnected for non-payment or any other
reason, IPTV Seattle may require that you pay, and you agree to pay, before we reconnect your Services, all past
due charges and all outstanding balances accrued through the date of such disconnection. If your Services
are disconnected for non-payment or any other reason, you will no longer be eligible, even if you pay to
restart your Service, to receive any remaining credits or promotional pricing that you would have been
eligible to receive had your Services not been disconnected. Unless required by applicable law, deposits
will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is
valid only at the time of initial subscription via the IPTV Seattle World website.
E. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money
you owe us or to assert any other right that we may have against you, including without limitation, any
breach of any agreement you may have with IPTV Seattle or one of our affiliates, you agree to pay the
reasonable costs of such collection or other action. These costs may include, without limitation, the costs
of a collection agency, reasonable attorneys’ fees and court costs. If you believe you have been billed in
error or you would like to make any other requests for a billing statement credit, you must contact our
customer service center by telephone or in writing within twenty (20) days after the date you receive the
bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute your
acceptance of the corresponding bill. You must pay undisputed portions of any billing statement when
due or, without limitation to any other rights or remedies available to IPTV Seattle at law, in equity, under this
Agreement or otherwise (all of which are hereby expressly reserved) your Service may be suspended or
terminated. All payments for Services must be made directly by you to us, unless we authorize otherwise;
for example, IPTV Seattle shall have no obligation to provide Services for which payment is made by you to a
third party or payment is made by a third party on your behalf.
F. Billing Agent Payments. Different or other payment and billing terms, conditions, options and
fees may apply when billing is provided through a third-party billing agent.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew on a monthto-month
basis until you cancel your Services or we otherwise disconnect your Services, in each case as
B. Cancellation Policies. Although you may cancel your Services for any reason at any time by
notifying us at the phone number, e-mail address or mailing address set forth at the top of this Agreement,
you may be subject to certain charges and fees as set forth in any applicable Promotion Agreement(s).
Any cancellation will be effective no sooner than the date the notice thereof is actually received by IPTV Seattle.
C. Disconnection of Services. In addition to all other rights that IPTV Seattle may have to disconnect your
Services, IPTV Seattle may disconnect your Services at any time without notifying you if: (i) you fail to pay for
any such Services in advance; (ii) we receive confirmation that you have received Services, or any part of
the Services, without paying for them; (iii) you otherwise violate the terms and conditions of this
Agreement; (iv) you assign or attempt to assign any of your rights, duties or obligations under this
Agreement or any applicable Promotion Agreement; (v) you are receiving Services through a third-party
billing agent and become ineligible to receive applicable services provided by such third-party billing
agent; (vi) you are receiving Services through equipment provided by or purchased from a third-party
equipment provider and become ineligible to receive applicable services provided by such third-party
equipment provider; or (vii) you commence any act or filing of bankruptcy or bankruptcy proceedings are
commenced against you.
D. No Credits or Refunds. If your Services are cancelled or disconnected for any reason, you still
must pay all outstanding balances accrued, including without limitation, any applicable fees. Charges for
Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in
connection with the cancellation of Services. Without limitation to the foregoing, IPTV Seattle will not issue
refunds or credits for partially used Services and/or periods. If you received a discounted price due to a
promotion, and you cancel prior to any applicable expiration of that promotion, you are not entitled to any
refund or credit for the unused portions of such discounted price.
A. Equipment. In order to receive Services, you must purchase certain reception equipment
consisting primarily of a Roku IPTV receiver and remote control and/or other IPTV receiver and/or other
broadband-connected device (including without limitation, a PC or Mac) and/or other equipment
specified by IPTV Seattle (collectively, “IPTV Equipment”). IPTV Seattle may, at any time and from time to time,
limit the total number of IPTV receivers or other broadband-connected devices that are permitted per
account. You must obtain such IPTV Equipment from a third party at your sole cost and expense, and
IPTV Seattle is not responsible or liable for such IPTV Equipment, including without limitation, its speed,
connectivity, buffering, performance, failure or security and/or for the cost of IPTV Equipment (or for
any refund relating thereto) in any event, including without limitation the expiration or termination of this
Agreement for any reason or no reason. IPTV Equipment is manufactured and sold by entities other than
IPTV Seattle. THEREFORE, WE DO NOT TAKE RESPONSIBILITY FOR OR OTHERWISE WARRANT
THE PERFORMANCE OF IPTV EQUIPMENT, INCLUDING WITHOUT LIMITATION ITS
CONTINUING COMPATIBILITY WITH OUR SERVICE. By using the Services, you agree to look
solely to the entity that manufactured and/or sold the IPTV Equipment to you for any issues relating to
the IPTV Equipment and its compatibility with the Service.
B. Minimum Specifications. If you use a PC or Mac to receive the Services, then you must
download and install the software application made available by IPTV Seattle at www.iptvseattle.com/faq.
In order to install and run the software and to receive the Services via your PC or Mac, your equipment
and operating system must meet certain requirements. A current version of these requirements can be
found at www.iptvseattle.com/faq. IPTV Seattle may change these requirements at any time and from to
C. Broadband Connection. You must continuously connect each IPTV receiver or other broadbandconnected
device on your account to a broadband network with a minimum bandwidth of 1.5Mb per
second in order to receive the Services. You must obtain such broadband connection from a third party at
your sole cost and expense, and IPTV Seattle is not responsible or liable for such broadband connection,
including without limitation, its speed, connectivity, buffering, performance, failure or security.
D. Equipment Alterations. In addition to all other rights that IPTV Seattle may have to add, delete,
rearrange, alter, interrupt, change and/or eliminate your Services (including without limitation, the rights
set forth in Section 1.G.) IPTV Seattle may, through periodic downloads or other means, add, delete, rearrange,
alter, change, interrupt and/or eliminate the software, features and/or functionality in your IPTV
Equipment at any time and from time to time, including without limitation during any term commitment
period to which you have agreed, for any reason. IPTV Seattle will use commercially reasonable efforts to
schedule these downloads to minimize interference with or interruption to your programming, but shall
have no liability to you for any interruptions to any programming, programming packages and/or other
Services that we offer arising out of or related to such downloads. IPTV Seattle may from time to time cease
supporting one or more IPTV receiver models or other broadband-connected devices. You are not
entitled to any credit or refund because we add, delete, rearrange, alter, interrupt, change and/or eliminate
any software, features and/or functionality of your IPTV Equipment or in connection with any other
action permitted by this Section.
E. Proprietary Components and Software. You agree that you will not try to reverse-engineer,
decompile or disassemble, nor will you tamper with or modify, any software or hardware (i) contained
within any IPTV Equipment, or (ii) provided to you by IPTV Seattle. Such actions are strictly prohibited and
may result in the termination of this Agreement, disconnection of your Services and/or legal action.
F. Stolen Equipment. If any of your IPTV Equipment is stolen or otherwise removed from your
premises without your authorization, you must notify our customer service center by telephone or in
writing immediately, but in any event not later than three (3) business days after such removal, to avoid
liability for payment for unauthorized use of your IPTV Equipment. You will not be liable for
unauthorized use that occurs after we have received your notification.
5. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
IPTV Seattle may sell, assign or transfer your account to a third party without notifying you. You may not
assign or transfer your Services without our written consent, which will not be unreasonably withheld.
We may, however, refuse to allow you to assign or transfer your Services if your account has an
6. LIMITATION OF OUR LIABILITY
A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING
AGENTS OR EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, WILL BE
LIABLE FOR ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION,
INTERRUPTION, CHANGE AND/OR ELIMINATION IN ANY SERVICE OR FOR ANY DELAY,
FOR THE AVOIDANCE OF DOUBT INCLUDING WITHOUT LIMITATION: (i) IF SUCH
ADDITION, DELETION, REARRANGEMENT, ALTERATION, INTERRUPTION, CHANGE
AND/OR ELIMINATION OR DELAY ARISES IN CONNECTION WITH THE TERMINATION OR
SUSPENSION OF IPTV Seattle’S ACCESS TO ALL OR ANY PORTION OF SERVICES FOR ANY
REASON; (ii) THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SERVER(S); (iii) AN ADDITION, DELETION, REARRANGEMENT, ALTERATION,
INTERRUPTION, CHANGE AND/OR ELIMINATION IN THE FEATURES AND/OR
FUNCTIONALITY AVAILABLE WITH YOUR EQUIPMENT; (iv) ANY SOFTWARE OR OTHER
DOWNLOADS INITIATED BY US; (v) ISSUES RESULTING FROM YOUR BROADBAND
CONNECTION, INCLUDING WITHOUT LIMITATION, LACK OF SUFFICIENT BANDWIDTH;
OR (vi) ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL
FAILURE, SERVER OR INTERNET FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY
OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF IPTV Seattle, OUR THIRD-PARTY BILLING
AGENTS OR EQUIPMENT PROVIDERS OR ANY OF OUR OR THEIR AFFILIATES, WILL BE
LIABLE FOR ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION,
INTERRUPTION, CHANGE AND/OR ELIMINATION OF OR TO ANY EQUIPMENT, FOR THE
AVOIDANCE OF DOUBT INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING
SOFTWARE, FEATURES AND/OR FUNCTIONALITY.
C. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY
APPLICABLE STATE LAW, NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS OR
EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR IPTV EQUIPMENT OR
ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH
WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE
HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
D. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY
PROGRAMMING, INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF,
MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU DEEM
APPROPRIATE. NONE OF IPTV Seattle, OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT
PROVIDERS OR OUR AND THEIR AFFILIATES WILL BE LIABLE TO ANYONE DUE TO, OR
BASED UPON, ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES,
ERRORS IN, OR OMISSIONS FROM SUCH CONTENT): (i) CONTAINED IN ANY OF THE
SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING THE SERVICES OR EQUIPMENT
FURNISHED TO YOU.
E. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS
OR EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, SHALL HAVE ANY
LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: (i) IPTV EQUIPMENT OR
ANY OTHER EQUIPMENT; (ii) OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES
OR EQUIPMENT TO YOU; OR (iii) ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN
SERVICES OR EQUIPMENT FURNISHED TO YOU.
7. WARNING AGAINST PIRACY AND INFRINGEMENT
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or
indirect act or attempted act to engage or assist in any unauthorized interception or reception of any
portion of the Services is a violation of various U.S. federal and state laws and of this Agreement. The
penalties for violating such laws can include imprisonment and civil damage awards of up to $110,000
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to
modify IPTV Equipment to receive encrypted (scrambled) television programming without payment of
required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years,
or both. Any person who procures IPTV Equipment that has been so modified is an accessory to that
offense and may be punished in the same manner. Investigative authority for violations lies with the
Federal Bureau of Investigation. The IPTV Equipment may incorporate copyright protection technology
that is protected by U.S. patents and other intellectual property rights. Use of such copyright protection
technology must be authorized by IPTV Seattle or its suppliers or licensors, and is intended for home and other
limited pay-per-view uses only, unless otherwise authorized by IPTV Seattle or its suppliers or licensors.
Reverse engineering or disassembly is prohibited.
A. Notice. Any notice required or permitted to be given by us under this Agreement may be
provided by mail, on your bill, as a bill insert, via broadcast on a television channel, through publication
on the website set forth at the top of this Agreement, by telephone, by e-mail or by any other reasonable
means. If we send you notice by mail, on your bill or as a bill insert, it will be considered given the day
after it is deposited in the U.S. mail (or upon sending to your then-current e-mail address in our IPTV
records), addressed to you at your then-current billing (or email) address in our IPTV records. If we send
you notice via broadcast on a television channel or through publication on the website set forth at the top
of this Agreement, it will be considered given when first broadcast or published. If we send you notice by
telephone, it will be considered given when personally delivered to you or when left as a message at your
then-current phone number in our IPTV records. If we send you notice by e-mail it will be considered
given upon sending to your then-current e-mail address in our IPTV records. For clarity (and without
limitation of any of the foregoing), our IPTV records are separate and apart from records maintained with
respect to accounts for products and services offered by IPTV Seattle other than IPTV Seattle IPTV services (an “Other
IPTV Seattle Account”); accordingly, we shall have no obligation whatsoever at any time to determine whether
you have an Other IPTV Seattle Account or to provide you with notice under this Agreement at any address or
by any means that may be applicable to such Other IPTV Seattle Account. Unless otherwise specified in this
Agreement, any notice required or permitted to be given by you under this Agreement shall be in writing
and shall be sent by first-class mail addressed to us at the mailing address set forth at the top of this
Agreement, and shall be deemed given when received by us at such mailing address.
B. Age; Physical Address/Change of Address. You must be at least 18 years of age to enter into
this Agreement. When setting up your IPTV Seattle IPTV account, you must provide us with complete and
correct personal information related to your account, including your email address, the physical address
where your IPTV Equipment will be located and your Services will be provided. A post office box does
not meet this requirement. You must give us immediate notice of any change of name, your email
address, mailing address, telephone number, or physical address where your IPTV Equipment is located.
You may do this by notifying our customer service center by telephone or in writing at the phone number,
mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. You are responsible for maintaining the confidentiality of your
account username and password of your online account and for all activities that occur under your
account username and/or password. You must: (i) keep your account username and password
confidential and, except as explicitly provided in Section 1.F. of this Agreement, not share them with
anyone else; and (ii) immediately notify us of any unauthorized use of your password and/or account
username or other breach of security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing
and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to
such third parties as applicable under the circumstances. Additional terms and conditions imposed by our
third-party billing agents may apply. For example and without limitation: (i) late fees imposed by our
third-party billing agents may be administered according to our third-party billing agent’s billing
procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require that
you pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your
Services; and (iii) other services provided by our third-party billing agents, including without limitation,
local telephone service, may need to be restored before your Services can be restored, and a restoral fee
and/or deposit may be required to restore third-party billing agent services. Partial payments on thirdparty
billing agent bills may be applied first to the balance due for other services billed on your thirdparty
billing agent bill, including without limitation, local telephone service, according to the third-party
billing agent’s billing procedures and applicable state statutes and regulations. Please contact your thirdparty
billing agent for details. Failure to pay all or any part of your third-party billing agent bill may
result in disconnection of Services.
E. Credit Checks. You authorize IPTV Seattle to investigate your financial responsibility and
creditworthiness, including without limitation, acquiring credit reports and histories, and to report any
payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right to
notify IPTV Seattle if you believe we have reported inaccurate information about your account to any credit
reporting agency. Please include in any such notice the specific item of dispute and why you believe the
information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its
validity, construction, performance and enforcement, and any claim, complaint or dispute arising out of or
related to this Agreement, the Services or the IPTV Equipment shall be governed by the laws and
regulations of the State of Colorado without giving effect to its conflict of law provisions. This
Agreement is subject to amendment, modification or termination if required by such laws or regulations.
If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that
provision will be considered modified to the minimum extent necessary to make such provision legal and
no longer in conflict with such law or regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to IPTV Seattle in case
of your default or breach of this Agreement are cumulative and without prejudice to any other rights and
remedies that IPTV Seattle may have by reason of such default or breach at law, in equity, under contract or
otherwise (all of which are expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other
similarly situated individual is authorized to change or override this Agreement. IPTV Seattle may, however,
change this Agreement at any time and from time to time. The terms and conditions of this Agreement
that either are expressly stated to survive or by their nature would logically be expected to survive its
expiration or termination will continue thereafter. This Agreement is in addition to any other written
agreement(s), if any, between you and IPTV Seattle, and except as provided to the contrary herein, all such
written agreements shall remain in full force and effect. Except as expressly set forth in this Agreement
to the contrary, this Agreement replaces and supersedes any and all prior IPTV Seattle Internet Protocol
Television Customer Agreements in their entirety, and such prior IPTV Seattle Internet Protocol Television
Customer Agreements shall be of no further force or effect whatsoever.